#List of all things done by robots how to#
#List of all things done by robots movie#

Good comedy comes from pain, humiliation – all the good stuff of life you can’t fake. Robots can’t take care of you in the same way your loved ones can, and they certainly can’t replace them in the same way. After a long day of travel, it’s nice to be greeted by a smile and some help. She felt it was creepy – there was no one around to greet her. One of them said she was traveling in the United Kingdom and she went to a hotel at 11:30pm that had no concierge – only a kiosk to check in. I was recently in Melbourne for a conference sitting around a table with six other futurists.

Make a person feel taken care of, the way a mother or grandmother, father or grandfather can make a person feel taken care of.

If a robot tells you, “I am sorry for your trouble, I can imagine you must be very upset” – that doesn’t make you feel better, does it? No of course not, because the robot is not being genuine. We were built to share and connect in this way.

When another person has been through something that you’ve been through, and you two can share talk about it – there is nothing like it. Zappos knows its call center staff is not purely in the business of helping people buy shoes. Look at Zappos whose longest call in the call center with a customer was longer than 10 hours. By giving customers the attention needy customers want you are investing in a relationship with those customers. Life can be messy and sometimes customers just want some attention.

When a customer contacts you with a problem, the problem is not always the product or service. Sometimes working in customer service is like being a psychologist. Today millions of companies settle for terrible IVR experiences, keeping their customers at bay – never realizing how many customers they lose overnight because of these hard of hearing robots. Robots cannot consider feelings – genuinely, like a person can. Service recovery means I will give you X for your inconvenience. As customer frustration and anger goes up, a human being should be able to gauge that, sincerely apologize and offer some kind of appropriate service recovery. Customer service can be a messy business because you are dealing with human emotions. Or the IVR doesn’t offer what the customer requests. Many people have thrown their phone on the ground, tired of an IVR that doesn’t understand what they (the customer) are requesting. If an interactive voice response (IVR) program (a phone tree) could consider and interpret the feelings of customers on the other end of the phone, the robot might malfunction in shock.

Consider the feelings of the other person.

When we let technology loose without much management or interference from a human – it usually doesn’t end well. Would you trust something that can’t interpret events, actions, or tones as much as a human? Machines are in service to us.

#List of all things done by robots movie#

Last night I was watching the film “Hidden Figures” – in the movie the actor who plays astronaut John Glenn says regarding the IBM mainframe that shot out potentially incorrect trajectory information for his landing “you can’t trust something you can’t look in the eyes.” He’s right. Machines will not destroy man as long as we remember machines are in service to mankind. Would you want a robot giving you an important medical diagnosis? Would you want to go to a theater and watch a cast of robots perform for you? The idea is: “How can we push as many people as possible through the same experience while keeping our operating costs as low as possible?” But let’s have a straight talk about robots and automation. Dealing with customers can be expensive, resource draining and time consuming. While we talk up robots and AI, and there is nothing like being served by someone who seems to genuinely want to be serving, one reason we are so excited about robots, automation and self-service technology is we’ve been trying to create space between brands and customers for years. But I’m getting tired of the hype of artificial intelligence. I speak on this topic as well – and I think it’s an exciting time in technology. There’s been a lot of hype about AI, robots, chatbots and the like. Originally appearing on, it seemed incredibly timely and appropriate for reminding us that humanity, particularly yours to the team you have the privilege of leading, still greatly matters and is needed. Written by Blake Morgan, the title of her article is 10 Things Robots Can’t Do.

#List of all things done by robots how to#

Next week, we’ll talk through how to develop and use your people skills even better, but this week, I wanted to share an article that I simply could not pass up.

The bad news is that in light of all the glitters and the appeal of going all things robotic, the focus on people skills and how to deliver them is waning. The good news is there are a great many skills, talents, and actions humans can make that robots or chatbots or automated phone tree people cannot. This month’s Monday Moments are focused on amplifying your humanity.